?Do I need to buy any specific hardware?
No. Online eMenu runs on the Android phone you already own (any device with Android 8+), or any Windows laptop, or an iPad. We support every major thermal printer brand (Epson, Star, Bixolon, BTP, Atomberg). Bring your own — we don't sell hardware bundles.
?Is Online eMenu GST compliant?
Yes. India GST invoicing is included from the Starter plan — invoices are GSTIN-ready, with state-wise CGST/SGST/IGST calculated automatically. Composition-scheme dealers are also supported. Monthly GSTR-1 / GSTR-3B reports are generated in one click.
?What if my internet is unreliable?
Online eMenu has a full offline mode. Orders, KOTs, bills and inventory updates happen locally on the device, then sync to the cloud the moment you're back online. We've stress-tested this for restaurants in Tier 2/3 cities where 4G can drop for hours.
?Which payment methods are supported?
UPI (every app), Paytm, GPay, PhonePe, Razorpay, all major cards (Visa, Mastercard, RuPay, Amex), net banking, and cash on delivery. We're a payment-gateway-agnostic platform — you pick the gateway, we integrate.
?How fast can I go live in a Tier 2 city?
Most restaurants are operational in under 30 minutes from sign-up. Our team handles menu import (we read your existing Excel/Petpooja exports), Zomato/Swiggy linking, GST setup, and printer configuration on a 30-min onboarding call — entirely over WhatsApp.
?How does pricing work for chains?
Pro/Chain plan is see pricing/outlet — unlimited devices per outlet, multi-branch dashboard, open API access, dedicated account manager. Volume discounts kick in at 5+ outlets. Talk to our sales team for franchise pricing.