Customer satisfaction is the important element to induce brand loyalty and it’s not easy to appeal to the consumers of their on-the-go generation. According to a latest report, about 58% will adhere to a brand based on their favorable experience and more than 73% of consumers are more likely to stay loyal to their favorite manufacturer for friendly customer support.
Should you create an app or website for your company then integration with these five tools can improve your customer service potential by leaps and bounds.
Intercom
With an envious clientele base, they’ve been streamlining customer relations using a billion people throughout the globe for the last few years. This instrument is designed to perfection to communicate with the customers through app, website, social networking platforms and email.
LiveChat
Integration with this online customer support software guarantees faster chatting options to the customers. You can take part in live chat with your customers or site visitors and can be used by multistore companies or e-commerce companies. It easily integrates with a company app or website and is functional on any device. It also offers robust features like real-time site traffic monitoring, built-in ticketing system, etc..
Olark
This tool can be very effective for communication with the customers for sales and support. It offers a vast range of features like real-time reporting, automated messaging system, staff management, etc.. The best part is it is easily customizable and also the businesses can manage the chat experience to the site traffic and the team on the go. It is easy to use and supports multiple languages.
Branch.io
Give your program a makeover with this cutting-edge instrument. Branch provides dynamic links and options which will help the employers engage with their customers and build customer services on any platforms and devices.
Tawk
This free messaging app makes it possible to monitor and chat with the visitors on your business website, app or from a free customizable page. It only takes a moment to set this up on the website and empowers the conversation widget to start instantly. It also can help you keep a tab on your own group’s job advancement, review discussion history and also check KPI.
Are you running a multi-store company or are aspiring to begin a catering and food business? OnlineeMenu is the best online food ordering system where you are able to create a business app or site and allows you to integrate it with any or all these strong platforms. Click for a quick demo.
Author : Online eMenu – Online Delivery Software, food delivery software,
Digital Menu for restaurants