Earlier people need to knock the door of any shop or venture to shop anything although its a restaurant to buy food, but with the day to day increment in the internet world and the technology, the shopping system gets improved because technology gives us an amazing gift in the form of mobile applications through which a business owner and the customers experience the wonderful experience in the buying and selling. Also, the restaurant businesses like to use a mobile application to attract users and of course to enhance their business. Restaurant owners prefer to use such kind of online ordering systems, also make some common mistakes, which are indeed harmful to their business and turn it in a way to get negative feedback. By fixing these little mistakes all the restaurant owners will experience a lavish growth.
- Poor layout of the online ordering menu
The poor and messy layout structure of the online food menu may irritate the customers. Try to make it properly managed along with attractive layout design.
- Mismatch arrangement of menu items
The improper arrangement of the food items on the menu list looks very annoying, so arrange the list of food items by categorizing them in several sections like Chinese, Thai, Indian, etc.
- Ignorance of customers feedbacks
A lot of restaurants didn’t revert on their web portal or social page to the customer’s reviews and feedbacks. So, always try to focus on the customer’s reviews. While if you receive average feedback, then try to add some sweet and spice in your services and see the mindblowing change in the feedbacks.
- Poor response to the customer’s queries
A poor reply to the customer’s query, this may give you a result as less in customers count. For a solution to this, first, listen and understand the customer’s queries and then feed them with the best solution. Also, try to response instantly or with the fastest speed.
- Promote your online ordering system
There are so many restaurants exist which are using an online ordering system but are still not promoting their business which is not good for the enlargement of their business. Thus, you need to promote your online food order menu well by the use of several social channels.